Packages are generally dispatched within 2 days after receipt of payment and are shipped via the appointed local couriers (Courier Post, Post Haste or Fastway) with tracking and drop-off without signature. An email will be sent to your registered email address once the package is packed for shipping.

  • Auckland non-rural addresses: next day after the email
  • North Island non-rural addresses: next day after the email
  • South Island non-rural addresses: next day or 2 days after the email
  • All rural addresses: extra 2-4 days
Please email or call 0211318251 if you have not received the package in time. We will provide you the tracking link and investiage the reason for you.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Waiheke Island Delivery

For any order from Waiheke Island, we only ship the package to Fullers Freight Office/Depot Auckland. You need to contact with them to arrange a delivery or pick-up from the depot in Waiheke Island.